Questions? — we’re always happy to help.

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WHAT PAYMENT OPTIONS DO YOU OFFER?

Product prices indicated are in NZD currency. GST is included in the product price.

We accept payment via Mastercard credit, debit cards, Afterpay & LIÁN LOU Gift Cards.

CAN I CHANGE MY ORDER?

If you’ve entered the incorrect address, or any other details - please email us at hello@lianlou.co and we can make the changes for you.

If notified before goods have been dispatched, we can accommodate order changes or cancellations

YOU'VE SOLD OUT OF MY SIZE, WILL YOU RESTOCK?

Our runs are limited per collection, however please sign up to our waitlist on the product page to be notified of any updates on re-stocks.

HOW LONG WILL MY SHIPMENT TAKE?

We offer various shipping methods. You can select standard or express shipping at the checkout — see more here.

WHAT IF I CHOSE THE WRONG SIZE?

You’re welcome to submit a return here within 14 days from purchase date — if we have the size you are after in stock, an exchange can be arranged for you.

HOW DO I REDEEM MY GIFT CARD?

Simply add the code in your Gift Card in the ‘discount’ box at the checkout.