If you’ve entered the incorrect address, or any other details - please email us at hello@lianlou.co and we can make the changes for you.

If notified before goods have been dispatched, we can accommodate order changes or cancellations

We ship worldwide!

Please keep in mind that International orders may be subject to local taxes or duties. The payment and knowledge of these charges that may apply to your purchase is not the responsibility of LIÁN LOU, to which we have no control over.

We hope you adore you new piece(s). If you have changed your mind, doesn’t feel right for you, or any other reason — we will be happy to issue a full refund, credit or exchange for your items with 14 business days of receipt. We understand shipping can be a hit and miss at the moment, so will make exceptions for shipping delays.

Your return order must be returned in new/unworn condition. Refunds will be processed to the original form of payment.

Simply submit a returns form here, we will send you details to return your garment(s) and have your replacement size sent out to you.