hello@lianlou.co

21 DAYS TO RETURN

We’re happy to accept returns on all full priced items received within 21 days, providing the garment(s) is in original condition. Any returns made after this time will not be accepted for a return - we recommend keeping your tracking number for reference when the parcel is delivered with us.

RETURN COST

You will be responsible for arranging your garment(s) to be returned to us and any fees included.

SALE RETURNS

We offer store credit, or exchange only on all sale items returned within 21 days from purchase date. Full refunds are not applicable.

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FAQs

What is your return policy?

We’re happy to accept returns on all full priced items received within 21 days, providing the garment(s) is in original condition. Any returns made after this time will not be accepted for a return - we recommend keeping your tracking number for reference when the parcel is delivered with us.

We offer store credit, or exchange only on all sale items returned within 21 days from purchase date. Full refunds are not applicable.

Please note: An 5% Afterpay fee will be deducted from refunds, on all order made via Afterpay. This is due to the fees incurred per transaction.

Arranging a return?

Please fill in the returns form above, noting your order number, contact name and email address.

We will then be in contact with an returns address.

Payment options

We accept payment from Afterpay from New Zealand and Australia.

We also accept Visa, Mastercard, and Paypal.